Privacy Policy

1. Information We Collect

When you use our website or services, we may collect the following types of information:

• Personal details: Name, email address, and optional social media handles that you provide when placing an order.
• Order details: Items purchased, pricing, promo codes used, and project notes you submit.
• Usage data: Browser type, pages visited, time spent, and other technical metadata collected automatically.
• Communication: Emails and messages you send us directly.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, and communicate with you about their status.
• Send payment links and order confirmations to your email.
• Respond to your questions, comments, or support requests.
• Improve our services, website, and customer experience.
• Comply with legal obligations and prevent fraudulent activity.

We do not use your information for automated decision-making or profiling without your consent.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We only share your information with:

• Payment processors: When processing payments (e.g., PayPal, Stripe), your payment details are handled by the respective provider under their own privacy policy.
• Email service providers: We use email platforms to communicate with you. These providers process your email address securely.
• Legal requirements: We may disclose your data if required by law or to protect the rights and safety of MKB Sound and others.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy - typically for the duration of your order and any applicable legal holding periods. Order records are kept for up to 3 years for accounting and legal compliance. You may request deletion of your data at any time.

5. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Correct inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to restrict processing: Limit how we use your data in certain circumstances.
• Right to data portability: Receive your data in a machine-readable format.
• Right to object: Object to certain types of processing, including marketing.

To exercise any of these rights, please contact us at soundsbymkb@gmail.com.

6. Cookies & Local Storage

Our website uses browser local storage to preserve your cart between sessions. We do not use tracking cookies or third-party analytics cookies at this time. You can clear your local storage at any time through your browser settings without affecting your browsing experience.

7. Third-Party Links

Our website may contain links to external services such as Instagram, TikTok, YouTube, and PayPal. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before interacting with those services.

8. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your email account and to contact us immediately if you believe your information has been compromised.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected information from a minor, please contact us and we will delete it promptly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Email: soundsbymkb@gmail.com
• Instagram: @mkbsound

We aim to respond to all privacy-related requests within 30 days.